Sam Alexander

Resume

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Accomplished technology professional with broad expertise in product management, software engineering, and client engagement. Known for shaping user experience strategy, launching SaaS platforms, and partnering with customers across diverse industries.

Key Skills

Career Experience

KBR, Inc.

Sr. IT Project Manager · Present

Partner with business stakeholders and delivery teams to design and deliver modern, efficient, AI-driven workflow solutions leveraging Pega’s low-code platform.

Pegasystems

Principal Product Manager, User Experience · March 2016 – March 2025

Played a key leadership role in shaping the strategic vision and launch of Pega Infinity Constellation, Pega’s next-gen SaaS (cloud-based) AI decisioning and workflow automation platform delivering out-of-the-box user experiences and low-code authoring. Translated customer pain points into actionable product strategy, aligning cross-functional teams and driving early adoption. Widely recognized across the company as the voice of the customer, consistently advocating for client needs and influencing product direction.

Key Achievements

  • Led the first external customer production rollouts of Constellation, initiating the effort and partnering with Consulting and GTM teams to validate the platform in real-world conditions.
  • Sought-after speaker at global events for clients, partners, and colleagues; known for presenting Constellation’s strategy and business value, and for evangelizing Pega’s vision for UX and low-code authoring.
  • Co-led the Constellation early adopter program and Client Advisory Boards (CABs), partnering with GTM colleagues to accelerate adoption and gather critical feedback from initial customers.
  • Championed customer needs across functional domains—including data integration, authoring, and case management—serving as the primary advocate for ensuring Constellation delivered a cohesive user experience.
  • Authored core sales, marketing, and technical enablement materials to communicate business value.
  • Initiated and led early development of tooling to support app migration from legacy architecture to Constellation, laying the foundation for future adoption.

Senior Product Manager, User Experience

Helped evolve Pega’s traditional UI technology (Cosmos and UI-Kit) by delivering responsive UX, enhanced accessibility, and templated out-of-the-box experiences—accelerating time to value, reducing technical debt, and simplifying future UI upgrades.

Senior Front-end Developer

First front-end hire for new team to drive Pega’s traditional out-of-the-box UX and theming features. Served as lead developer while helping recruit and shape the team.

IBM

Senior Software Engineer · Jan 2001 – Mar 2016

UI Lead for IBM Customer Experience Analytics, a SaaS platform delivering insights into customer journeys across channels.

  • Developed the project using an NPM-based environment, incorporating modern JavaScript frameworks and task automation tools like Angular, Bootstrap, and Gulp.
  • Co-architected a feature enabling near real-time notifications for report generation progress using HTML5 WebSockets.
  • Mentored and ramped up a new team of front-end developers for the product’s first release.

Senior Managing Consultant, IBM Lab Services

Sought-after to lead IBM professional services engagements to deliver sophisticated apps for enterprise clients in Insurance, Energy, Transportation, Banking, and other industries using WebSphere Portal, IBM’s low-code tooling, and open-source technologies.

  • Lead Developer for Pacific Life and AAA for Insurance to build two enterprise insurance apps supporting policy sales and servicing.
  • Influenced multi-million-dollar contracts by building early prototypes and presenting solutions to stakeholders.
  • Key presenter at IBM technical conferences on low-code tooling strategy and implementation.

Advisory Software Engineer, IBM Web Experience Factory

Built and enhanced data integration features (including CMIS and Lotus Domino) for IBM's low-code developer tooling for the WebSphere Portal platform. Coordinated product localization.

Software Engineer, Lotus Workplace & WebSphere Portal

  • Utilized Java profiling tools to identify improvements in memory and CPU usage for Lotus Workplace 2.0.
  • Developed an extension for Portal Search to enable searching of Portal Document Manager data, enhancing search capabilities.

Software Engineer, IBM Lotus Center of Competency

  • Developed and maintained data collection and analysis tools to support performance engineers in testing Lotus products.
  • Designed and implemented a performance test suite using Mercury Roadrunner, identifying key performance bottlenecks in Lotus Discovery Server prior to public release.

Concero (formerly PSW Technologies, now defunct)

Software Consultant · 1997 – 2001

  • CIGNA Healthcare (Software Developer): Helped build a prescription ordering system using J2EE technologies, supporting a major healthcare enterprise's digital transformation efforts.
  • Apps4Biz.com (Software Developer): Developed subscription-based, internet applications for B2B SMEs in manufacturing, order processing, and e-commerce using ASP.NET technologies.
  • IBM (Software Test Engineer): Transformed a manual testing process into an automated solution by developing a test suite for Lotus Notes & Domino full-text search on the iSeries (AS/400) platform, reducing test cycles from days to minutes and significantly boosting QA team productivity.
  • Nortel (Unix Support Engineer): Supported Unix-based, mission-critical applications, ensuring system reliability and uptime for enterprise telecom systems.

Wilmington Internet Service Enterprises

Web Developer & Community Technology Consultant · 1996 – 1997

Delivered early website solutions for local businesses, offering front-end development, digital strategy guidance, and internet education during the rise of the web. Gained practical experience administering Linux-based web and email servers while primarily focused on development and client engagement.

Education

Masters in Computer Science

Boston University Metropolitan College · Boston, MA

B.S. in Business Management

University of North Carolina at Wilmington · Wilmington, NC

Awards & Recognition

“Sam was tireless in his guidance. Truly irreplaceable!” — Pega Solutions Consultant

“Each discussion energizes us and builds trust in our product.” — Pega Consulting Manager

“Your passion is inspiring; our team feels empowered.” — Colleague from Pega’s Client Innovation team

“Key contributor to the engagement.” — IBM Lab Services client

“Your proactive enablement activities helped deliver a successful solution.” — IBM Lab Services client

Speaking & Publications

Talks & Events

Articles & Publications